Returns & Refund Policy

Unwanted Goods

You may return unused, unmarked items within 30 days, provided they are returned safely and, where possible, in their original packaging.

• Goods must be unused, clean and complete
• Manuals, accessories and paperwork must be included
• Proof of postage should be retained
• Made-to-order or customised items are non-returnable unless faulty

Order Cancellations

For online orders, you have the right to cancel within 14 days of receiving your goods. You then have a further 14 days to return the item to us.

To cancel, call 0800 955 0245 or email sales@tieco.uk.

Restocking & Deductions

No fee applies to unused and unopened items returned in full resale condition.

• Opened, used, damaged or incomplete goods may be subject to a deduction
• Delivery and return costs may be deducted where applicable
• Items damaged in return transit may affect your refund

Faulty Goods

If your item develops a fault, please contact us as soon as possible. Faulty goods will be assessed and handled in line with your consumer rights and the manufacturer’s warranty.

Where a warranty fault is confirmed, we will arrange repair, replacement. A refund may be offered in exceptional circumstances.