Privacy Policy

Updated January 2026 — this policy explains how we collect, use and protect personal data in line with UK GDPR and the Data Protection Act 2018.

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Who we are

This website is operated by TIECO Ltd (“we”, “us”, “our”). We are the data controller for personal data processed via this website unless stated otherwise. If you have any questions about this policy or your data, contact our Data Protection Officer at data@tieco.uk.

What we collect

Identity & contact details (e.g., name, email, telephone number, billing/shipping address).
Order & transaction details (e.g., products purchased, delivery notes, payment status).
Account information (e.g., login email, order history).
Support communications (e.g., enquiries, call notes, email correspondence).
Website usage (e.g., click-through activity, pages visited, device/browser info via cookies).

How we collect data

Directly from you (checkout, account registration, contact forms, phone/email enquiries).
From transactions you make with us (orders, returns, warranty/admin documentation).
From website interactions (cookies and similar technologies).
From third parties where relevant (e.g., delivery carriers, payment providers, fraud prevention checks, business customers for B2B orders).

We do not store or retain card details. Payments are processed by our UK payment provider(s).

Why we use your data (lawful bases under UK GDPR)

We only process personal data where we have a lawful basis. Common bases include:

Purpose	Examples	Lawful basis
To provide and deliver your order	Checkout, delivery, returns handling	Contract
To manage your account & support	Order tracking, customer service, troubleshooting	Contract / Legitimate interests
To improve our website and services	Analytics, performance monitoring	Legitimate interests (and consent where required for cookies)
Marketing communications	Email offers or updates	Consent or Legitimate interests (where permitted)
Fraud prevention & security	Detecting suspicious transactions, protecting accounts	Legitimate interests / Legal obligation
Compliance and record keeping	Tax, accounting, legal claims	Legal obligation

Where we rely on consent (e.g., certain cookies or marketing preferences), you can withdraw that consent at any time.

Who we share data with

We never sell your personal data. We may share it with trusted suppliers who help us operate our business, for example:

Payment providers to process payments securely.
Delivery carriers to ship orders and provide tracking updates.
IT and hosting providers who support our website and systems.
Professional advisers (e.g., accountants, auditors, legal advisers) where necessary.
Fraud prevention and security service providers (where appropriate).
Public authorities where required by law (e.g., HMRC, law enforcement).

Where suppliers act as our processors, they are contractually required to keep your data secure and use it only under our instructions.

International transfers

We aim to keep data within the UK, but some suppliers may process data outside the UK. Where international transfers occur, we use appropriate safeguards (such as UK Addendum/Standard Contractual Clauses) to protect your data.

How long we keep your data

We keep personal data only as long as necessary for the purposes it was collected, including legal, tax, and accounting requirements. Retention periods vary by data type (e.g., orders/invoices typically need to be retained for compliance).

Your rights (UK GDPR)

You have rights over your personal data, including:

Access — request a copy of the data we hold about you.
Rectification — correct inaccurate or incomplete data.
Erasure — request deletion in certain circumstances.
Restriction — limit how we use your data in certain circumstances.
Data portability — receive data you provided to us in a usable format (where applicable).
Objection — object to processing based on legitimate interests or direct marketing.
Withdraw consent — where we rely on consent, you can withdraw it at any time.

Accessing the information we hold about you

You can request a copy of the data we hold about you at any time. Email our Data Protection Officer at data@tieco.uk.

We are registered with the Information Commissioner’s Office (ICO). Our registration reference is ZB895891. You can view our listing here: ICO Website (external link).

Marketing preferences

If we send marketing communications, we do so in line with applicable UK rules (including UK GDPR and PECR). You can opt out at any time using the unsubscribe link in emails or by contacting us at data@tieco.uk.

Children

This website is not directed at children under the age of 13 and we do not knowingly collect personal data from children under 13.

Cookies

This site uses cookies to track your progress through the site, create session IDs when you make a purchase, and remember you when you’re logged in. Cookies are stored for 7 days and expire after this time. More information about how we use cookies can be found here: Cookie Policy.

Links to other websites

We may link to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any external site you visit.

Security

We take security seriously and use appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. Measures may include encryption, access controls and regular security reviews.

Complaints

If you have concerns about how we handle your data, please contact us first so we can help. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Changes to this policy

We may update this policy from time to time to reflect changes in our services, legal requirements, or how we process data. Please review this page periodically to stay informed.