Frequently Asked Questions

We aim to dispatch orders the same day if placed before 1pm. Standard delivery is usually 1–3 working days. Next day delivery upgrades are available - simply contact us to arrange.

No, sorry - delivery windows are typically 9am–6pm. Many carriers will text or email a 2-hour delivery slot on the day.

Generally, yes. If you’d like the courier to leave it somewhere specific (shed, neighbour, safe place), tell us at checkout and we’ll pass instructions on where possible.

Unless otherwise stated, the courier will leave a calling card explaining next steps or how to rearrange delivery.

Yes - enter the desired shipping address during checkout.

Yes - contact our Customer Services team as soon as possible and we’ll do our best to help before dispatch.

Just place a new order as normal. If you’d like the orders shipped together, contact us straight away and we’ll advise the best approach.

No - if something is temporarily out of stock, we won’t charge you extra to send it when it becomes available.

Go to My Account. Your orders are stored there so you can view progress of current orders and see previous orders.

To keep online shopping safe and secure, you’ll be asked to log in when submitting payment or personal details.

Your username is your email address.

Type in your email address and we’ll send a secure reset link.

VISA, MasterCard, VISA Electron, American Express. You can also pay by PayPal (including spreading the cost over 3 monthly instalments via PayPal), or by bank transfer. We also accept cards issued by most international banks.

If you have a “money-off a particular product” coupon, enter the special code into the “redeem coupon” box in your basket and click “GO”. The value will automatically be deducted from the relevant product.

Yes. We use SSL encryption during ordering and payment is processed by our UK payment provider. If you prefer, you can also order by phone. Please note: we do NOT store or retain any card details.

Call our Customer Services team to discuss your return. They’ll explain the options and process.

Please Note: if an item is unwanted, the return is to be arranged by the customer. You’ll need to arrange this with your chosen carrier and keep a record of your shipping information in case the returns department does not receive the item.

Yes. Please contact us if you’d like to order with a card issued by a non-UK bank, or if you need a tailored shipping quote.

Yes - delivery will cost more. Contact us prior to ordering and we’ll confirm shipping costs to your destination.

We do. You can buy and redeem gift vouchers online.

Personal information is private and handled with high standards of safety, security and confidentiality. We never sell or give your information to other companies. Find out more about privacy and security.

Yes. Tell us your sector, expected daily throughput, power supply (single/three-phase) and space constraints. We’ll recommend a practical setup that balances performance, running costs and reliability.

Yes. We can provide formal quotations for procurement, estates teams and finance departments. If you need your reference number included, add it when you contact us.

Yes - this is common for councils, schools, and multi-site operators. Provide the delivery and billing details at checkout or send them to our team.

We can advise on installation requirements and support you post-purchase. For commercial environments where uptime matters, contact us and we’ll align the right support route for your equipment and usage.

Yes. We can supply consumables and common replacement items to help reduce downtime. If you have the model number, we’ll point you to the correct parts.

If you need manuals, spec sheets or product documentation for internal compliance packs, contact us with the product details and we’ll help you get what you need.

Our Contact Us page has all the details.